The current default currency on stillontrend is GBP, and we do not accept any other currencies at this point in time. Do set up your Paypal/Stripe account in United Kingdom and configure the currency as GBP. If not, you might incur additional charges arising from foreign exchange differences between GBP and the currency in your payments account.

If you can’t log in to your seller dashboard, it might be because you have been banned by stillontrend. You can raise a case by contacting stillontrend directly.

1. On your seller menu, click on the “Your Items” tab to access all your items.
2. Choose the item you want to edit, and click on the sign.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save” and your edits will be reflected.

Yes, you can definitely do so. If you add more than one delivery address during the sign up process, you have the choice of selecting your preferred address during the checkout process when you purchase an item from stillontrend as a buyer.
If you add more than one delivery options and/or your pick-up locations, your customer has the choice of selecting their preferred option when purchasing an item from you. You can always add more delivery options or pick-up locations by first navigating to your user settings through you profile’s drop down bar before clicking on the “Delivery methods” tab. Alternatively, you can add new options whenever you are uploading items onto stillontrend.

Note: If adding a new delivery option, don't forget to add the £0.90 buyer platform fee to the amount. e.g. If you want to create a delivery option for £2.00, please specify £2.90.

If you receive any complaints from customers regarding a particular item or it is still not ready for sale at a point in time, you can temporarily remove it from the marketplace using the purchasable function. Once you switched the purchasable button to “NO”, your item will no longer be visible and searchable on your marketplace. In addition, buyers will not be able to check out the non-purchasable item.

You are only able to add an item under a particular category or sub-category if it has been created by us. If you can’t find the right category for your items, don’t worry! Simply drop us a line on hello@stillontrend.com, we will review your request for a new category.

Click the “Sales” tab on the seller menu to access your sales page. Here, you are able to view the total quantity and revenue earned for each item that you have sold.

Click the “Orders” tab on the seller menu to access your orders page. You are able to view the relevant details for each item order that you receive, including the Order ID, Invoice ID, Timestamp, Item, Quantity purchased. Click on any payment ID to dive into greater details.
Anytime you have completed a certain action to fulfill the order, you can change the order status by clicking on the drop down bar. In the event that you are fulfilling multiple orders at the same time, you can also mass update the order statuses. Simply check the boxes of the relevant orders and click on the “Change Status” button.

For delivery, the order statuses are:
1. Paid – after the buyer has successfully make a payment, an invoice ID and order ID would be automatically created, and each item order status would be tagged as paid.
2. Delivered – after you have shipped/couriered/delivered the item, you can set the item’s order status to “Delivered”. The buyer will then receive an email notification that his item is on its way.

Stripe will automatically credit any Payout/Payment directly to your Stripe account after every successful transaction.Stripe will transfer funds to your bank account based on the schedule listed in your dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday.Your transfer schedule can be configured to simplify your accounting. We currently offer the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month).You can see all attempted transfers made by Stripe to your bank account on your dashboard.

Stripe submits transfers every day, but most banks will only process the transfer on business days. This means that if Stripe sent you money on a holiday or a weekend, you will probably only receive the money in your bank account on the next day that your bank is open. For transfers sent on business days, you should receive the money by the next day. If the transfer was submitted on a business day and you don’t receive the money in your bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5 business days to inform Stripe about transfers that failed to go through, at which time Stripe will e-mail you about the issue and how to fix it.

This policy is part of our Terms of Use. By selling on stillontrend, you are agreeing to this policy and our Terms of Use.